"In order to do my job correctly, I have to smile at you, even if you're being a complete jackoff asshat. If you've never thought smiling could be a hateful gesture, you've never dealt with someone yelling at you about a 30-day return policy on the 31st day."
Francesco's had a policy that literally barred us from confronting or even acknowledging shoplifters. We were supposed to discourage them by offering absolutely excellent service, which basically amounted to me stalking you through the store under the belief that you wouldn't look me in the eye while blatantly shoving a sweater in your bag.
You really learn to let go of the concept of Wrong vs Right in retail, mostly as a side effect of being paid very little. The whole joke is that you could absolutely look me in the eye and steal a sweater, and there isn't a damn thing I would do about it. One, I don't care. At all. It probably looks great on you, and you're cold. Two, my employee handbook has sanctioned this not-caring, due to the threat of a lawsuit. Three, life is fragile and out of my control, so I'd rather not get involved.
But in a slightly different direction in this whole Choose Your Own Shoplifting Adventure, let's say that you buy the sweater. Let's say that you buy the sweater from a fairly nice place, which we're going to call Nordstram's. Let's say that you buy the sweater and then, months later, you really need $50 in cash. You can go back to Nordstram's and, if you're bullheaded enough, make them take the sweater back (even right off your sweaty back) for cash, because their return policy is a joke and not one person you're dealing with gets paid enough to care."
Dude, that was a Good Wife episode.
"Yes, it pains me to admit it, but I have gone to work intoxicated. Who cares? Certainly not you, with your deeply vague questions and desire to steal $30 sweaters. At a managerial level, you probably get paid enough to convince yourself that life has meaning, but on a sales associate level, you need a little help from some random cheap Russian vodka. Being helped by drunk, bored people isn't even that bad, really.
You can't deal with people day in and day out without a little bit of help, which is why the service and retail industries are so full of drunks that they might as well be a much more delicious and fashionable AA meeting."